Terms & Conditions

2. Reservations

Reservations are subject to availability and are confirmed only when the booking process has been successfully completed and any required payment or confirmation conditions have been satisfied. Information shown on the website, including room descriptions, amenities, prices and availability, may change without notice.

Guests should provide accurate contact and reservation information. A booking may be cancelled or declined where information is materially inaccurate, fraudulent or inconsistent with the applicable booking conditions.

3. Rates and payment

Prices displayed on the website are subject to change and may be subject to applicable taxes, charges, deposits or service fees. The amount due and accepted payment methods will be communicated during the booking or payment process. Where a third-party payment provider is used, its terms may also apply.

4. Check-in and check-out

Guests must comply with the hotel's check-in and check-out times and provide any information reasonably required for registration. Early check-in or late check-out may depend on availability and may attract an additional charge.

5. Cancellations and modifications

Cancellation, modification, refund and no-show conditions may vary by room, rate, offer, event or booking. The conditions applicable to your reservation are the conditions presented or communicated for that reservation. Where a refund is approved, processing time may depend on the payment method or payment provider.

6. Guest conduct

Guests are expected to respect other guests, staff, hotel property and applicable laws. Illegal activity, abusive behaviour, deliberate property damage, unauthorised use of facilities, or conduct that materially disrupts hotel operations may result in removal from the premises, cancellation of services or other appropriate action.

7. Hotel facilities and events

Access to facilities such as the pool, gym, club, restaurant, bar, lounges, event spaces and other amenities may be subject to opening hours, capacity limits, age requirements, safety rules, private events or temporary closure. Specific facility rules communicated on site must be followed.

8. Property and personal belongings

Guests should take reasonable care of their belongings and hotel property. Guests may be responsible for loss or damage caused by their actions or by people under their responsibility, subject to applicable law and any specific hotel policy.

9. Website use

You may use this website for lawful personal or legitimate business purposes. You must not attempt to interfere with the website, bypass security controls, introduce malicious code, scrape protected information, impersonate another person, or use the website for fraudulent or unlawful activity.

10. Website information

We aim to keep website information accurate and current, but we do not guarantee that every description, image, price, availability indicator or other content will always be complete, current or error-free. We may correct errors and update content without prior notice.

11. Third-party services

The website may rely on third-party services for payments, hosting, maps, email, analytics or other functionality. Your use of a third-party service may be subject to that provider's separate terms and policies.

12. Changes to these terms

We may update these Terms & Conditions as our services, website or legal obligations change. The current version will be published on this page. Terms specifically provided with an existing booking may continue to apply to that booking.